Frequently Asked Questions

• From your client portal tab on the left side, click on “My Profile” and select “Update Password”
• Fill in your “Current Password” then Choose and Confirm your New Password. Click on the Update Password Button.

How to Update Your Personal Information

Yes, you can reset your password.

For further assistance, please don't hesitate to get in touch with our Support Team.

How to Update Your Personal Information

To open a demo account with Exclusive Markets, please follow these steps:

• Click on “Open an Account” on the top right corner of the website.
• Fill out the registration form (Name, Email, Phone, Password) and submit the form. Confirm your submission with the PIN sent to your email and Phone.
• From your Client Portal tab on the left side, Click on “My Accounts” and select “Open Trading Account”.
• Select “Open Demo Account” and Choose your preferred trading platform MT4 or MT5.
• Fill out the details (Account Type, Leverage, Deposit amount & Password) and Click the “Open Demo Account” button. ( For account overview and details, please follow step 4 and click "Account Overview")
• Once you have completed these steps, you should receive an email with instructions on how to download and access your demo account.

• Please note that you cannot change the Account name or the Email address on the client portal.
• Still, if you are required to change the Name or Email, you need to email us [email protected] and provide valid proof of identity if it wasn't uploaded to your client portal. The same process will be applicable for Email as well if you wish to change your current email address.

If you wish to delete your account, please forward an email to [email protected].

Please ensure that you have closed all open positions and withdrawn all funds in your available balance before emailing us.

One of our customer support representatives will proceed to close and disable your account, and you will no longer have access to it. Once the action is done, you will receive an email confirmation that your account has been disabled.

Once you close your investment account, it cannot be reopened.

If you wish to open a real money account with Exclusive Markets, you must be at least 18 years old.

Exclusive Markets is a financial investment services company incorporated under the laws of Seychelles with Registration Nr. 8423950-1 regulated by the Seychelles Financial Services Authority (FSA).

No, your new account will be validated automatically, if you will use the same personal /contact details as for your previous account.

No, you can still log in to your account using your current login credentials.

If you are trying to log in to your account unsuccessfully, please make sure that you are using the correct login credentials.

For further assistance, please don't hesitate to get in touch with our Support Team.

• Firstly, navigate to 'My Accounts' and click on 'Open Trading Account’.
• Choose your preferred trading platform and tailor your account as per your preferences by selecting the account type, currency, and leverage.
• Enter your alphanumeric password and confirm it in the next field.
• At last, press 'Enable' to open your Swap Free Account.

How to Open Swap Free Account

Firstly, the Terms and Conditions (Legal) and Compliance Questionnaire must be accepted and completed.

Proof of Identification:

Passport: A colour copy of the Photo page and the adjacent page. BOTH must be contained in the same scanned image, must be of good quality and clearly visible.

National ID:  A colour copy of both sides of the ID must be provided. They must be of good quality and clearly visible.

Drivers’ Licence:  A colour copy of the Personal Information side must be provided. It must be of good quality and clearly visible.

Proof of Address:

Utility Bill, Bank Statement, Local Authority Bill or Any other Official Document.

Please note that the Maximum document upload size is 15 MB. 

The forms will be received by our compliance team for checking.

*(Screenshots from an electronic device are not accepted).

How to Verify Your Account

You can enter Tax Identification Number (TIN) or other equivalent as applicable to your Country. Example- If it’s not available based on your country of tax residency, please input any other identity number.

If you wish to proceed with a corporate account, please email us at [email protected], and we will send you the related documents.

1. Certificate of Incorporation (not older than 6 months)
2. Certificate of Registered Office (not older than 6 months)
3. Certificate of Directors and Secretary (not older than 6 months)
4. Certificate of Shareholders (not older than 6 months)
5. Memorandum and Articles of Association of the legal person 
6. Recent copy (up to six months) of a bank statement or utility bill to verify the Head Office address
7. Certificate of Good Standing The company’s documentation must be recent and original or certified as true copies of the original. 

The time it takes to verify your account with Exclusive Markets may vary, depending on the completeness and accuracy of the information you provide, as well as the volume of verification requests the company is processing at the time.

In general, the verification process may take a few business days. However, if you have completed your compliance questionnaire and uploaded all the required documents correctly, the verification process may be completed within 24 to 48 hours.

If you have any questions or concerns about the status of your account verification, you can contact Exclusive Markets' customer support team for assistance.

You can find all available funding methods here.

Wallet is a safekeeping place where clients can deposit to/from and transfer funds to their trading accounts in order to start trading

You can deposit or withdraw funds at any time. Also, clients can choose option whether they want to deposit funds via Crypto or Exclusive Payment Gateway.

How to Deposit Funds via Crypto

How to Deposit Funds via Exclusive Payment Gateway

No, we do not charge any fees or additional charges on deposits.

However, you may be subject to the fees that can be charged by the payment method provider of your choice or your bank.

In order to request a withdrawal, you can login into the online Client Portal and go to Fund section and request a withdrawal by submitting the method used for deposit.

How to Withdraw Funds

The withdrawal procedure takes up to 24 hours from the time we receive the request. Upon execution the funds will arrive into your chosen method of payment, in case the chosen method is Bank Wire the procedure may take up to 5 business days.

Funds need to always return to the same method you have deposited with. For instance, if the deposit came from a credit card, funds can be refunded via Bank Wire Transfer to the Bank Account the card is linked to.

You can find all the Details for minimum requirements on our website under the Funding Methods.

• Missing documents
• Invalid or incorrect information
• Funds need to go back to source.
• Withdraw limits
• Unverified Profile.
• Insufficient funds
• Technical Issues

Exclusive Markets do not accept third party deposits or withdrawals for security reasons. Funds need to go back to the same source under the client’s name, where the deposit was made, in order to ensure compliance with our policies.

Clients can deposit with their local currency and the live exchange rate will convert the deposited amount directly into client’s trading account.

Clients can only deposit from a Joint Bank Account when their profile account is a Joint Account.

If the last deposit made with the card was made more than a year ago, the transaction cannot be refunded back to the same card.

Although since we always aim to send the funds back to source, by providing us a Bank Statement linked with the card used for the deposit, showing bank details and full name, funds can be refunded via Bank Wire Transfer.

• From the left panel of the client dashboard, click on Funds. From the drop-down menu, select Internal Funds Transfer.

Note: You can choose to do internal transfer from the wallet to trading accounts, and vice versa. Also, make internal transfer from one trading account to another trading account.

• Choose an Account or Wallet to transfer funds from.
• From the drop-down menu, select the account in which you want to deposit the funds and enter the amount.
• Click on the Proceed to Transfer button.
• Lastly, click on Continue to proceed with the Funds Transfer.

How to Make an Internal Transfer

The amount you are required to have in your account to open/ keep your positions opened. Since a trader is allowed to use more capital than the amount, he/she deposited (due to leverage) a margin is required by the broker to ensure that any losses are covered. 

We calculate the margin with the following formula: LOTS X CONTRACT SIZE/LEVERAGE Examples for Standard Account: If a client trades 1 lot of EURUSD in a Standard account with leverage 1:500, their required margin will be: 1 * 100.000 / 500 = 200 EUR Examples for Cent Account: If a client trades 1 lot of EURUSD in a Cent account with leverage 1:500, their required margin will be: 1 * 1000 / 500 = 2 EUR.

Positions held open overnight may be charged rollover interest. In the case of forex instruments, the amount credited or charged depends on both the position taken (i.e. long or short) and the rate differentials between the two currencies traded. In the case of stocks and stock indices, the amount credited or charged depends on whether a short or a long position has been taken.

Although there is no rollover on Saturdays and Sundays when the markets are closed, banks still calculate interest on any position held open over the weekend. To level this time gap, Exclusive Markets applies a 3-day rollover charge on Wednesdays.

Leverage is a facility that enables you to get a much larger exposure to the market you are trading than the amount you deposited to open the trade. Leveraged products, such as CFDs, magnify your potential profit but also your potential loss. Leverage gives the possibility to an investor to trade with more funds than they actually have in their account, giving the opportunity of having maximized outcome or can lead to significant losses.

THE HIGHER THE LEVERAGE, THE HIGHER THE RISK.

Example:  If a client will deposit 10.000$ in their trading account and they selected a leverage of 1:100, the mathematics is: 100 x 10.000 = 1.000.000$

LET'S SAY CLIENT HAS 1:100 LEVERAGE AND HE IS ABLE TO OPEN A 1 LOT POSITION AND 10 PIPS ARE EQUAL TO $100 (1 PIP = 10$, 10 PIPS = 100$) Now if they will double their leverage to 1:200 and open a 2-lot position with the same amount of required margin (for 1 lot standard with 1:100 leverage margin needed is 1000$, for 2 lots standard with 1:200 leverage margin needed is as well 1000$), then 10 pips are now worth $200 (because the volume also increased to 2 lots) and they have essentially doubled his risk. (WHERE PIP FORMULA: CONTRACT SIZE X MINIMUM PRICE FLUCTUATION) EX: 100.000 X 0.00001 (FOR 1 LOT PIP VALUE) 200.000 X 0.00001 (FOR 2 LOT PIP VALUE)

There are certain symbols that must be selected in order for the correct execution of a trade on the platform. Please see below instrument examples for each account type.

ex.1: EURUSD.  - The symbol with the DOT "." represents the Standard Account Type

ex.2: EURUSD!  - The symbol with the Exclamation Mark "!" represents the Standard Plus Account Type

ex.3: EURUSD  - The symbol with nothing at the end can only be used for Exclusive Account Type

ex.4: EURUSDc  - The symbol with the "c" at the end represents the CENT Account Type

The regular trading hours for the U.S. stock market, which includes the Nasdaq Stock Market (Nasdaq) and the New York Stock Exchange (NYSE), are 9:30 a.m. to 4 p.m., except on stock market holidays.

Exclusive Markets offers two types of Social Trading:

• Copy Trading
• PAMM

Copy Trading: As a beginner, copy the trade strategies of experts and earn profits when they do. As a pro trader, make great commissions by registering yourself as a provider on our tech-powered platform.

PAMM trading: Your funds are transferred to a pool where the money manager has full control of your funds with the only option to check your balance and make any deposit or withdraw request.

Please note that you must have the same meta trader account type as your provider and to meet the manager requirements (i.e. minimum deposit).

You can download the desired trading platforms directly through your client portal under “Trading Platforms” section.

How to Download MT4 or MT5 Platforms

You can trade on MT4, MT5 and through WebTrader.

You can open a new demo account through the desktop application and web versions of MetaTrader 4 and MetaTrader 5.

If you already have an open demo account, you can still access it using your iOS mobile device. For further assistance, please don't hesitate to get in touch with our Support Team.

Yes, you can open a new demo account using any Android device.

After a successful registration process, you can easily access all the tools under Client Portal.

Exclusive Markets has partnered with Trading Central, a renowned market research firm, to provide exclusive access to complimentary analytical tools and daily global expert research on market-moving events. Clients of Exclusive Markets can freely utilize Trading Central tools directly from their Client Area.

Trading Central is a third-party provider of technical analysis and research tools that can help traders and investors make informed decisions about the markets. Trading Central offers a range of tools, including market news, technical analysis reports, trading signals, and more.

To access Trading Central tools, you can log into your Exclusive Markets Client Area and look for the Trading Central section. From there, you should be able to access the tools and resources that are available to you as a client.

If you have any questions or issues accessing these tools, you can contact Exclusive Markets customer support for assistance. They should be able to help you get set up and answer any questions you may have about using the trading tools.

If you are a client of Exclusive Markets, you can get access to trading tools by logging into your Client Area on our website. According to our website, Exclusive Markets clients’ have free access to Trading Central tools directly from their Client Area.